Terms & Conditions
Terms of Service
Last Updated: August 1, 2021
Thanks for choosing Grocesy (“Grocesy,” “we,” “us,” “our”). The
following page (together with the documents referred to in it) tells you the
terms (the “Terms”) which govern all access or use of our website, mobile apps,
networks, and downloadable software provided by us (collectively, our
Please read these Terms carefully before ordering any Products from our Platform. If you have any queries regarding these Terms please contact support@Grocesy.com before placing an order. By accessing or using our Platform, you agree to become bound by these Terms. If you do not agree to our Terms, please do not access or use our Platform. As a consumer, you have certain legal rights when you order products on our Platform. You can find more about these rights at citizensadvice.org.uk.
1. Information About Us
Grocesy is owned and operated by Grocesy.com, registered office is at 1-2 Central Parade, Gunnersbury Lane, Acton W3 8HL. You may contact us at support@Grocesy.co.uk
We link you to local shops we partner with (“Partner Stores”) and allow you to order products for delivery (our “Service”). Grocesy markets products on behalf of our Partner Stores, concludes orders on their behalf and our third-party delivery partners (“Partner Couriers”) delivers the products to you. When you order from one of our Partner Stores, Grocesy acts as an agent on behalf of that Partner Store to conclude your order from our Platform and to manage your experience throughout the order process.
3. Your Account
To place an order, or access some features, of the Platform, you need to register for an account. When you register for an account, you may be required to provide us with some information about yourself (such as your name, email, phone number, other contact information and credit or debit card details). You agree that the information you provide to us is accurate, complete, and current, and that you will keep it up to date. When you register, you may create a password, or other secure login method. You must keep your account and password, or secure login method,
confidential, and not allow others
from accessing your email or mobile phone. You are solely responsible for
maintaining the confidentiality of your account and password, and any password
for Facebook, Google, or other third-party login. You accept responsibility for
all activities that occur under your account. If someone else uses your
account, you will be responsible to pay for any products they order, and we are
not responsible for any other losses you suffer, unless the person using your
account obtained it because we did not keep it secure.
You may close your account at any time by using the contact details in section 1 (Information About Us). We may suspend your account, or close it permanently, if we believe your account has been used by someone else. Also, we may close your account if we believe you are abusing our Service (for example, by abusing our staff, making repeated unreasonable complaints, applying for promo codes to which we do not consider you are entitled, or any other good reason).
All products are subject to availability. When you place an order, our
Partner Stores may offer an alternative for any product it cannot provide you
with.The images of products on our Platform are for illustrative purposes only.
Grocesy does not accept any responsibility where the packaging of products may
vary from that shown in images on our Platform. The product information
contained on our Platform has been published in good faith and we will do our
best to ensure that it is accurate. However, it may occasionally be incorrect,
incomplete or out of date due to human error, circumstances beyond our control
or where incorrect information has been provided to us. We accept no
responsibility for any losses that you incur either directly or indirectly as a
result of such inaccuracies.
Our Partner Stores may sell products containing nuts. Grocesy cannot guarantee that any of the products sold by our Partner Stores are free from allergens.
5. Age Restricted Products
To place an order for age restricted products (including alcohol, tobacco and cigarettes) from our Partner Stores you must be aged 18 or over. By placing an order that includes age restricted products, you confirm that you are at least 18 years old. Grocesy, our Partner Store and our Partner Couriers operates the Challenge 25 age verification policy whereby customers who are lucky enough not to look 25 or over, will be asked to provide proof of age to show that they are 18 or over. Grocesy and our Partner Couriers reserves the right to refuse to deliver any age restricted products to any person who does not look 25 or over, and cannot prove they are, aged 18 or over. Grocesy and our Partner Couriers also reserves the right to refuse to refuse to deliver any Age Restricted Products to any person who is, or appears to be, under the influence of either alcohol or drugs. If delivery of any age restricted product is refused, you will still be charged the full price for the products, service and delivery fee.
6. Service and Availability
Each Partner Store has a designated delivery area. The delivery area may change at any time due to factors such as demand on our service and weather. This is to ensure that products reach your door as soon as possible. Operating hours will vary depending on local trading conditions and the availability of our Partner Stores and Partner Couriers. If you try to order a delivery to a location outside the delivery area or operating hours of a Partner Store, or the Platform is otherwise unavailable for any reason, we will notify you that ordering will not be possible.
Our aim is to provide the best delivery service possible. Unfortunately,
things do not always go to plan and factors, such as traffic conditions and
weather, may occasionally prevent us from achieving our delivery targets in
this regard. We will do our best to ensure that your products are delivered as
soon as possible. The delivery estimates for your order is determined by taking
into account the number of orders and the circumstances being faced by the
Partner Stores and Partner Couriers at the time.
If you have caused a failed delivery, you will still be charged the full price for the products, service and delivery fee. Reasons you might have cause a failed delivery (but not limited to):
- You did not answer the door, did not pick up the phone call when the Partner Courier called you using the contact information you provided.
- You picked up the phone but failed to provide access with a reasonable amount of time, and the Partner Courier is unable to find a safe location to leave your order.
- The Partner Courier refuses to deliver your order in accordance with section 5 (Age Restricted Products).
When you receive an order through our Platform, an email confirming your order has been completed (the “Confirmation Email”) will be sent to you by us on behalf of the Partner Store. Grocesy will act as agent on behalf of the Partner Store when we accept your order to conclude sales of products to you. The contract for the supply of any product you order through us will be between you and the Partner Store and will only be formed when you have been sent the Confirmation Email by us. You are responsible for paying for all products ordered using your account, and related delivery charges, and for complying with these Terms, even if you ordered the products for someone else.
You can cancel your order without being charged, if a Partner Courier has not been assigned to the order, by contacting us immediately after placing your order via our Platform. If the order has been assigned to a Partner Courier, and you wish to cancel the order, you will be charged the full price for the products, service and delivery fee.
At any time Grocesy and the Partner Store may notify you that an order has been cancelled. You will not be charged for any orders cancelled by us or the Partner Store, and we will refund the payment using the same method you used to pay for your order.
10. Price and Payment
Our prices include VAT. The prices of our products, service fee and
delivery fee may change whilst you are browsing. No changes will affect
existing confirmed orders, unless there is an obvious pricing mistake. If there
is an obvious pricing mistake we will notify you as soon as we can and you will
have the choice of confirming the order at the original price or cancelling the
order without being charged and we will refund you the full payment.
Payment for all products and deliveries can be made on our Platform by credit or debit card, or other payment method made available by Grocesy. Once your order has been confirmed your credit or debit card will be authorised and the total amount marked for payment. Payment is made directly to Grocesy acting as agent on behalf of the Partner Store. Payment may also be made by using vouchers or account credit.
11. Personal Data
Last Updated: August 1, 2021
1. Information About Us
Grocesy is owned and operated by Grocesy .com, 1-2 Central Parade Gunnersbury Lane Acton W3 8HL. Grocesy is a business where the products is stored by local shops (our “Partner Shops”) and delivered by our third party delivery partner (our “Partner Couriers”)
2. Accessing Our Platform Or Our Services
Access to our Platform is permitted on a temporary basis, and we reserve the right to withdraw or amend access to our Platform without notice. We will not be liable if, for any reason, our Platform is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our Platform, or our entire Platform to users who have registered with us. You are responsible for maintaining the confidentiality of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact support@Grocesy.co.uk straight away to let us know. We can deactivate your account at any time.
3. Acceptable Use
You may not access or use the Platform for any purpose other than that for which we make the Platform and our services available. The Platform may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.
As a user of this Platform, you agree not to:
- Advertise products or services not intended by us
- Use, launch, or engage in any automated use of the system, such as using scripts to send comments or messages, robots, scrapers, offline readers, or similar data gathering and extraction tools
- Make any unauthorized use of the Platform, including collecting usernames and/or email addresses of users to send unsolicited email or creating user accounts under false pretences
- Systematically retrieve data or other content from the Site to a compile database or directory without written permission from us
- Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any content or enforce limitations on the use
- Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords
- Engage in unauthorized framing of or linking to the Platform
- Make improper use of our support services, or submit false reports of abuse or misconduct
- Interfere with, disrupt, or create an undue burden on the Site or the networks and services connected to the Site
- Attempt to impersonate another user or person, or use the username of another user
- Sell or otherwise transfer your profile
- Use any information obtained from the Site in order to harass, abuse, or harm another person
- Delete the copyright or other proprietary rights notice from any of the content
- Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material that interferes with any party’s uninterrupted use and enjoyment of the Site, or any material that acts as a passive or active information collection or transmission mechanism
- Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site
- Use the Site in a manner inconsistent with any applicable laws or regulations
- Threaten users with negative feedback or offering services solely to give positive feedback to users
- Misrepresent experience, skills, or information about a User
- Use the Site or our content as part of any effort to compete with us or to create a revenue-generating endeavor or commercial enterprise
- Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site
- Attempt to access any portions of the Site that you are restricted from accessing
- Harass, annoy, intimidate, or threaten any of our employees, agents, or other users
- Falsely imply a relationship with us or another company with whom you do not have a relationship
4. Our Content & Intellectual Property Rights
Unless otherwise indicated, the Platform and Services including source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Platform (our “Content”) are owned or licensed to us, and are protected by copyright and trademark laws.
Except as expressly provided in these Terms, no part of the Platform, Services or our Content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
You shall not try to gain unauthorised access to the Platform or any networks, servers or computer systems connected to the Platform; and/or make for any purpose including error correction, any modifications, adaptations, additions or enhancements to the Platform or Our Content.
The content on the Platform is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of the content on the Platform. Although we make reasonable efforts to update the information on our Platform, we make no representations, warranties or guarantees, whether express or implied, that Our Content on the Platform is accurate, complete or up to date.
Any material you upload to our Platform or data that we collect will be considered non-confidential and non-proprietary, and you acknowledge and agree that we have the right to use, copy, distribute, sell and disclose to third parties any such material or data for any purpose related to our business. To the extent that such material is protected by intellectual property rights, you grant us a perpetual, worldwide, royalty-free licence to use, copy, modify, distribute, sell and disclose to third parties any such material or data for any purpose related to our business.
5. Suspension And Termination
These Terms shall remain in full force and effect while you use the Platform or Services or are otherwise a user of the Platform, as applicable. You may terminate your use or participation at any time, for any reason, by contacting us at support@Grocesy.co.uk.
Without limiting any other provision of these Terms, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Platform and the Services (including blocking certain IP addresses), to any person for any reason including without limitation for breach of any representation, warranty or covenant contained in these Terms or of any applicable law or regulation.
If we determine, in our sole discretion, that your use of the Platform
is in breach of these Terms or of any applicable law or regulation, we may
terminate your use or participation in the Platform and the Services or delete
your profile and any content or information that you posted at any time,
without warning, in our sole discretion.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
6. Our Platform And Service Changes Regularly
We aim to update our Platform and our Service regularly, and may change the content at any time. If the need arises, we may suspend access to our Platform and our Service, or close them indefinitely. Any of the material on our Platform or our Service may be out of date at any given time, and we are under no obligation to update such material.
7. Modifications to and availability of the Platform
We reserve the right to change, modify, or remove the contents of the Platform at any time or for any reason at our sole discretion without notice. We also reserve the right to modify or discontinue all or part of the Platform without notice at any time.
We cannot guarantee the Platform and Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Platform, resulting in interruptions, delays, or errors. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Platform or Services during any downtime or discontinuance of the Platform or Services. We are not obliged to maintain and support the Platform or Services or to supply any corrections, updates or releases.
There may be information on the Platform that contains typographical errors, inaccuracies, or omissions that may relate to the Platform, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information at any time, without prior notice.
8. Our Liability
We have taken every care in the preparation of our Platform and our Service. However, we will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience with our Platform or our Service. If we are informed of any inaccuracies on our Platform or in our Service we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Platform, our Service, and any website linked to our Platform and any materials posted on it. This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
9. Information About You And Your Visits To Our Site And Use of Our Platform
10. Links From Our Platform
Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
11. Jurisdiction And Applicable Law
13. Your Concerns
If you have any concerns about material which appears on our Platform or Service, please contact support@Grocesy.co.uk.